Contact
We're here to help.
Reach the right team through our regional offices, phone lines or the form below. For emergencies, use our 24/7 hotline.
General enquiry
Send us a message
Emergency contacts
+260 955 683 35024/7 hotline for bursts, contamination or sewer overflows.
WhatsApp: +260 955 683 350
Email: info@nwwsscl.co.zm
Customer care
+260 955 683 350
Head Office
+260 218 821 668
General enquiries
info@nwwsscl.co.zm
commercial@nwwsscl.co.zm
Head Office
Mema House, Mwanawasa St, Solwezi
Office hours
Mon–Fri, 08:00–17:00
Lodge a Complaint with NWASCO
Customers can log and track water supply and sanitation complaints through NWASCO's MyWATSAN platform.
Open MyWATSANService request
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Customer feedback
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Office locations
Regional offices
Head Office · Solwezi
Mema House, Mwanawasa Street, P.O. Box 110184, Solwezi
Mon–Fri, 08:00–17:00
Frequently asked questions
Quick answers on billing, new connections, water quality and faults.
Head Office Location
Find us in Solwezi
NWWSSCL Head Office — Mema House, Mwanawasa Street, Solwezi.
Coordinates: S 12° 11' 24.306" | E 26° 25' 0.602"