Self-service, without the queue.
Pay your water bill, handle common service requests and access important forms and documents from your device.
Pay Your Water Bill
Check your water bill and make payments using mobile money, at NWWSSCL sales outlets or through Shoprite outlets.
Pay through Mobile Money
How to check your bill or make a payment
Include the letters at the beginning.
Know your account number
Your account number starts with a prefix that identifies your service area. The prefix may be entered in uppercase or lowercase, with no space between the prefix and the account number.
Important: Enter your account number in full, including the applicable area prefix. The prefix may be entered in uppercase or lowercase, with no space between the prefix and the account number.
Example: SL0001 or sl0001
Pay at NWWSSCL Sales Outlets
You can also pay your water bill by swiping at our NWWSSCL sales outlets.
Pay through Shoprite
You can also make your NWWSSCL water bill payments through Shoprite outlets.
Need help with your payment?
For payment-related enquiries, please contact our Customer Care team.
Online Services
Access common NWWSSCL services from your device.
Apply for new connection
Residential, commercial or industrial supply.
Request meter relocation
Move an existing meter to a new location on your property.
Water supply complaint
Log low pressure, discoloration or supply interruptions.
Report burst pipe
Emergency dispatch with GPS tagging.
Report sewer blockage
Notify us about blocked or overflowing sewers.
Schedule inspection
Book an on-site inspection or verification.
Downloads centre
Download forms and other useful documents.