Water Supply
Treated, safe water distributed reliably to urban, peri-urban and rural customers across the province.
Learn moreServices
Customer services, engineered for reliability.
From new connections and metering to billing, fault reporting and support — everything you need to manage your water and sanitation services with NWWSSCL.
Sewerage Services
Wastewater collection, conveyance and treatment safeguarding public and environmental health.
Download application formNew Water Connections
Apply online for residential, commercial or industrial connections with clear timelines and pricing.
Download application formMeter Services
Meter installation, replacement, testing and periodic verification to ensure accurate billing.
Contact usOnline Bill Payments
Check your water bill and make payments using mobile money, at NWWSSCL sales outlets or through Shoprite.
View payment optionsFault Reporting
Report bursts, leaks, low pressure and sewer issues 24/7 for prioritised crew dispatch.
Contact usCustomer Support
Multilingual support via phone, email, WhatsApp and in-branch — with escalation to specialist teams.
Contact usCustomer Complaints
Lodge a complaint through NWASCO MyWATSAN
Customers can log and track water supply and sanitation complaints through the NWASCO MyWATSAN platform.